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Returns & Exchanges

Returns and Exchanges Policy for Luunies by Vital Brands Inc.

At Luunies, customer satisfaction is our top priority. We understand that sometimes items may need to be returned or exchanged. Please review our returns and exchanges policy below:

1. Eligibility:

– Items must be unused, unopened, and in their original packaging.

– Returns or exchanges must be initiated within 30 days of the purchase date.

– Proof of purchase from Luunies.com is required.

2. Returns:

– To initiate a return, please contact our customer service team at help@luunies.com.

– Once your return is approved, you will be provided with a return shipping label.

– Upon receipt of the returned item, we will inspect it to ensure it meets our return eligibility criteria.

– Refunds will be issued to the original method of payment within 5-7 business days after the return is processed.

3. Exchanges:

– If you would like to exchange an item for a different size or style, please contact our customer service team at help@luunies.com.

– We will provide you with instructions on how to return the original item and place a new order for the desired item.

4. Damaged or Defective Items:

– If you receive a damaged or defective item, please contact us immediately at help@luunies.com.

– We will arrange for a replacement to be sent to you as soon as possible at no additional cost.

5. Non-Returnable Items:

– For hygiene reasons, opened or used items cannot be returned unless they are damaged or defective upon arrival.

6. Return Shipping:

– Customers are responsible for the cost of return shipping unless the item received is damaged or defective.

– We recommend using a trackable shipping method to ensure the safe return of your item.

7. Refunds:

– Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping charges.

– Original shipping charges are non-refundable unless the return is due to an error on our part.

8. Changes to Policy:

– Luunies.com reserves the right to update or modify this returns and exchanges policy at any time without prior notice.

By making a purchase on Luunies.com, you acknowledge and agree to abide by the terms of this returns and exchanges policy.

If you have any questions or concerns regarding our policy, please don’t hesitate to contact us at help@luunies.com. Thank you for choosing Luunies by Vital Brands Inc. for your baby diaper needs!

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